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Every Dealer is assigned two of our highly trained and experienced personnel: An Account Manager, based at our distribution facility and a Business Advisor who will visit your store.
Our Account Managers are available directly via phone, fax or email. They are your first point of contact for day-to-day enquiries and are trained to handle everything from “What is the latest brass syllabus?” to “Is this title available to order?”. If your Account Manager cannot answer your query themselves, they can refer it to the relevant expert be they in Purchasing, Marketing, IT, Warehousing, or Finance and then reply to you directly, meaning that you need only one point of contact for all your needs. In addition, you will have direct access to an IT Helpdesk with four full-time personnel who can be contacted directly or through your Account Manager to help with any problems you may encounter.
Each Dealer also has the access to one of our highly experienced Business Advisors each of which has an intimate knowledge of print music and, more generally, music retailing. They will visit your store on a regular basis, or on request, and work with you to ensure your store profile is working to support and enhance the rest of your business. During visits they can ensure your stock is suitably profiled, removing old or inappropriate stock and ordering new, train your personnel on how best to retail sheet music, and ensure best practice with regard to merchandising.